1.0 How does the responsible caseworker gain access?

The responsible case manager gains access to the notification portal by an administrator creating the role under "users". Once the role is created, you will receive an email with a one-time password.

If the administrator assigns a case to you, you will receive an email. The email will contain a reference that you will find again in the title of the notification in the inbox.

1.1 What does the responsible caseworker have access to?

After logging into the system, you will see your inbox / case overview You can see cases where you are the responsible case manager under "My cases".

If you have been invited as a co-caseworker in a case, the case will appear under "Invited to"

2.0 Casehandling

Click on the notification to open the case. The following functionality is available to you as the responsible caseworker:

• Communicate with the notifyer
• Invite a co-caseworker
• Create a new document
• Set category
• Close the case

Responsible caseworker

1. The notification